Returns & Exchanges
At Gully Labs, we want you to be completely satisfied with your purchase, which is why we offer a seamless 14-day return and exchange policy for all unworn items in their original packaging. Whether it is a fit issue or a change of heart, our team is here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Place the items in their original box with all tags attached, ensuring the package is securely sealed to prevent damage during transit.
Handover to Courier
A reverse pickup will be scheduled within 24-48 hours; simply hand over the package to our logistics partner and collect your pickup receipt.
Quality Check & Refund
Once your return reaches our lab and passes a quality inspection, we will process your refund or dispatch your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing